Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
The majority of our products are dispatched on the following business day using a tracked 48-hour delivery service, ensuring delivery within four days of placing your order.
You have the option to create an account either during the checkout process or by visiting “My Account” and selecting “Create Account.”
Any pre-engraved item can be returned within 14 days
Any personalised item can’t be returned due to being unable to be resold
For full details regarding returns and exchanges please check our return policy
Unfortunately once an order is placed the adress cannot be changed. Please Contact us to discuss options.
You can view your order and tracking information in the Order section of your account. Click here to view your Order History.
Unfortunately, we only provide shipping services to the United Kingdom due to the additional expenses associated with shipping to other countries.
Depending on the quantity and nature of the items ordered, they may be delivered in multiple packages.
If you need to swap an item
Returns and Exchanges
Any pre-engraved item can be returned within 14 days
Any personalised item can’t be returned due to being unable to be resold
For full details regarding returns and exchanges please check our return policy.
If you have received the wrong item please contact us.
If your item arrives damaged please contact us.
Once an RMA (return merchandise authorization) is provided a returns address will also be given.
Please reach out to us on our contact page.
If the address is incorrect please cancel the order and Contact us to avoid the item being sent.
Unfortunately once an order is placed it can only be cancelled and reordered.
Unfortunately we do not allow back ordering, this is to avoid any disappointment.
If your question is not answered above then please Contact us.
